Technical Support:
Routine and non-urgent support and FirstWatch help is available during our normal business hours — 8 a.m. to 5 p.m. (Pacific) by email or phone:
Email: support@firstwatch.net
Or, call: 1-844-658-9855 (toll free) or 1-760-658-9855
If no one is available to answer, and your matter is not urgent, please leave a message with:
- your name
- agency name
- call back number
- a brief description of the problem
During business hours, we typically reply within an hour or two, but definitely before the end of the next business day.
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Urgent Customer Support assistance is available 24 hours a day, 7 days a week.
We firmly believe that your emergency is our emergency and always have team members on call.
If your request is urgent and requires immediate attention, please:
- Call our Support line at 1-844-658-9855 (toll free) or 1-760-658-9855
- Press 1 and wait for the beep
- Leave your
- Name
- Call back number (slowly please)
- Agency
- How fast you hope to hear from someone
- A brief description of the issue.
- Our on-call person will respond as soon as possible, but usually within 1-2 hours, unless you indicate a longer timeframe is acceptable in your voicemail.
If, for whatever reason, you are unable to reach our on-call person as soon as you need, please do not hesitate to escalate the issue and call Todd Stout, our President, on his cell phone at 1-858-395-1728.
We look forward to helping you!