Technical Support:

Routine and non-urgent support and FirstWatch help is available during our normal business hours — 8 a.m. to 5 p.m. (Pacific) by email or phone:


Or, call: 1-844-658-9855 (toll free) or 1-760-658-9855

If no one is available to answer, and your matter is not urgent, please leave a message with:

  • your name
  • agency name
  • call back number
  • a brief description of the problem

During business hours, we typically reply within an hour or two, but definitely before the end of the next business day.


Urgent Customer Support assistance is available 24 hours a day, 7 days a week.

We firmly believe that your emergency is our emergency and always have team members on call.

If your request is urgent and requires immediate attention, please:

  1. Call our Support line at 1-844-658-9855 (toll free) or 1-760-658-9855
  2. Press 1 and wait for the beep
  3. Leave your
    1. Name
    2. Call back number (slowly please)
    3. Agency
    4. How fast you hope to hear from someone
    5. A brief description of the issue.
  4. Our on-call person will respond as soon as possible, but usually within 1-2 hours, unless you indicate a longer timeframe is acceptable in your voicemail.

If, for whatever reason, you are unable to reach our on-call person as soon as you need, please do not hesitate to escalate the issue and call Todd Stout, our President, on his cell phone at 1-858-395-1728.

We look forward to helping you!